UpperClassUpperClass

    UPPERCLASS PRIVACY POLICY

    (UpperClass / UpperClass1 Platform)

    Last Updated: March 28, 2026

    1. Overview

    This Privacy Policy explains how Better Tech Pte. Ltd. ("BetterOS") collects, uses, and processes personal data through the UpperClass platform (including UpperClass and UpperClass1) (the "Platform").

    The Platform enables institutions to:

    • Activate student creators
    • Manage campaigns and content
    • Capture leads and bookings
    • Facilitate communication between users

    BetterOS acts primarily as a technology provider and data processor, while institutions act as data controllers.

    2. Roles Under Data Protection Laws

    Depending on how the Platform is used:

    • Institution → Data Controller
    • BetterOS → Data Processor
    • Users (Creators, Parents, Students) → Data Subjects

    Institutions determine:

    • What data is collected
    • How it is used
    • How long it is retained

    BetterOS processes data only to operate the Platform.

    3. Information We Collect

    3.1 Information Provided by Users

    Student Creators

    • Name, profile information, education details
    • Social media links and content
    • Availability, services, and offerings
    • Content submissions and campaign participation

    Parents / Students

    • Name, email, contact details
    • Program interests and inquiry data
    • Messages and booking information

    Institution Admins

    • Account details
    • Campaign and content configurations
    • Lead qualification rules

    3.2 Automatically Collected Data

    • Platform usage data
    • Engagement events (clicks, views, submissions)
    • Device and browser information
    • IP address and session logs

    3.3 Booking & Transaction Data

    If bookings are enabled:

    • Session details (time, creator, topic)
    • Payment metadata (processed via third-party providers like Stripe)
    • No sensitive payment data (e.g., card numbers) is stored by BetterOS

    3.4 Communications

    • Messages between users (creators, students, parents)
    • Notifications and alerts
    • Support inquiries

    4. How Data Is Used

    We use data to:

    • Operate and improve the Platform
    • Enable creator campaigns and content workflows
    • Facilitate lead generation and CRM tracking
    • Enable bookings and communications
    • Provide analytics and reporting to institutions
    • Maintain security, audit logs, and compliance

    BetterOS does not sell personal data.

    5. Data Ownership

    5.1 Institution Data

    Institutions own:

    • Leads and inquiries
    • Creator performance data
    • Campaign and content data
    • User interactions within their environment

    5.2 Platform Data

    BetterOS owns:

    • Platform infrastructure
    • System logs
    • Aggregated and anonymized analytics

    6. Data Sharing

    We may share data with:

    • Institutions (as the primary data controller)
    • Payment processors (e.g., Stripe)
    • Cloud infrastructure providers
    • Analytics and monitoring tools

    We only share data as necessary to operate the Platform.

    7. Legal Acceptance & Audit Logs

    The Platform maintains:

    • Role-specific terms acceptance records
    • Version-controlled legal documents
    • Immutable audit logs of user actions

    These logs are used for:

    • Compliance
    • Security
    • Dispute resolution

    8. Data Retention

    • Data is retained based on institution-defined policies
    • Institutions may export or delete data

    BetterOS may retain limited data for:

    • Legal compliance
    • Security and audit purposes

    9. User Rights

    Users may request:

    • Access to their data
    • Correction of inaccurate data
    • Deletion of their data

    Requests should be directed to the Institution, as the Data Controller.

    BetterOS will support institutions in fulfilling these requests.

    10. Security

    BetterOS implements:

    • Role-based access controls (RBAC)
    • Encryption in transit
    • Secure infrastructure
    • Audit trails and monitoring

    However, no system is completely secure.

    11. International Data Transfers

    Data may be processed in different jurisdictions depending on infrastructure providers.

    BetterOS ensures appropriate safeguards are in place.

    12. Children & Minors

    If the Platform is used by minors:

    • Institutions are responsible for obtaining parental or guardian consent
    • The Platform may restrict access or require verification

    13. Marketing & Communications

    BetterOS may send:

    • Platform-related notifications
    • Service updates
    • Administrative messages

    BetterOS does not send marketing communications to end-users on behalf of institutions without consent.

    14. Use of Institution Name & Logo

    BetterOS may use an institution's:

    • Name
    • Logo

    For:

    • Client lists
    • Case studies
    • Marketing materials

    Institutions may opt out by written request.

    15. Third-Party Services

    The Platform integrates with third-party providers such as:

    • Stripe (payments)
    • Google Calendar (scheduling)
    • Messaging and analytics tools

    These providers have their own privacy policies.

    16. Updates to This Policy

    This Privacy Policy may be updated periodically.

    Where required:

    • Users will be notified
    • Re-acceptance may be required

    17. Contact

    For privacy inquiries:

    BetterOS (Better Tech Pte. Ltd.)
    Email: team@upperclass.app